Welcome to the Code Ocean Community!

Welcome to the Code Ocean Community! We are a community of researchers who care about reproducibility of research and we are excited to have you here!

In addition to our Code of Conduct, here are a few things that will help you get started:

Getting help

Before asking for help, please first check out the Code Ocean Help Section https://help.codeocean.com/en/ that includes many articles to get you started with the platform. If you can’t find what you are looking for there, then try to use the search function in the forum! Some questions may already be posted and answered by others and you’d be saving lots of time if a quick search can bring you back to speed! If you still can’t find what you needed after trying the methods above, then definitely ask! Just remember, if you make it easy for others to help you, you’d be more likely to get help quickly :slightly_smiling_face: We suggest that you include the following 3 things in your request:

  1. What was the expected outcome?
    Simply stating the expected outcome is enough.
  2. What was the issue and how to reproduce it?
    Here you may want to attach the error message and code, and/or simply invite others to collaborate with you on the capsule.
  3. What did you do to try to solve it?
    This would be motivating for others to help you because at least you tried :wink:

In general, if it’s code in a capsule that’s causing trouble, it’d be much simpler to sort things out by adding someone who offers to help as a collaborator to the capsule with issues!

Giving help

When giving help, your job is to put yourself in the shoes of the person having the problem. It’s really frustrating when something goes wrong, and it can be hard to ask help. A little empathy goes a long way!

You can always help even if you don’t know the answer! For example, if the question isn’t clear to you, you can still help out by asking the author to clarify the issue, and it would help others too.

It can be frustrating to answer the same problem that you’ve already seen hundreds of times before. Remember: just because it isn’t new to you, it doesn’t mean that it’s not new to other people. If you’re tired of talking about X, sit this one out or think strategically about how to make it less of a problem. Please don’t take out your frustration on the person asking the question.

Accepting help

Please remember to mark the answer, which solves your particular issue. It makes it a lot easier for future help seekers to quickly identify the correct answer in what potentially can be a long thread with numerous iterations of the issue. This will make the forum much more attractive for future users and the more we are to help, the better.

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